Returns - DOD Tech Canada

Returns

DOD Tech Canada will replace your product or part free of charge if your product/part has a manufacturing defect covered by our Warranty Policy.

Outside North America:

If your product needs to be returned within the warranty period, please do so through the retailer or distributor from whom you purchased the product.

In North America:

IMPORTANT
Before returning any package please contact our customer support team through the “Contact Us” page. We can often solve your problem via phone or email.

Returning Your Product
If our Customer Support Team determines your products qualifies under warranty coverage you will be issued an RMA (Return Merchandise Authorization) number.

When shipping your product please ensure the RMA form sent by customer service is filled out, your proof of purchase included and the merchandise returned as instructed by DOD Tech Canada. Be sure to package the product securely (preferably in its original packaging).

Shipping Charges & Damages
Your dealer or DOD Tech Canada will not be responsible for damage due to shipping. The customer is responsible for shipping charges to DOD Tech Canada. Return shipping from DOD Tech Canada to the customer will be free of charge.

Please Note: Warranty Methods

DOD Tech Canada reserves the right to change the method by which DOD Tech Canada may provide warranty service to you, and your DOD Tech Product’s eligibility to receive a particular method of service.

Service Outside of Canada

Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. You may be responsible for shipping and handling charges if the DOD Tech Product cannot be serviced in the country it is in. If you seek service in a country that is not the original country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, DOD Tech Canada may repair or replace DOD Tech Products and parts with comparable DOD Tech Products and parts that comply with local standards.
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