Frequently Asked
Questions
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What is DOD Tech's return policy?
DOD Tech Canada will replace your product or part free of charge if your product/part has a manufacturing defect covered by our Warranty Policy.

Outside North America:

If your product needs to be returned within the warranty period, please do so through the retailer or distributor from whom you purchased the product.

In North America:

IMPORTANT
Before returning any package please contact our customer support team through the "Contact Us" page. We can often solve your problem via phone or email.
Returning Your Product
If our Customer Support Team determines your products qualifies under warranty coverage you will be issued an RMA (Return Merchandise Authorization) number. When shipping your product please ensure the RMA form sent by customer service is filled out, your proof of purchase included and the merchandise returned as instructed by DOD Tech Canada. Be sure to package the product securely (preferably in its original packaging).
Shipping Charges & Damages
Your dealer or DOD Tech Canada will not be responsible for damage due to shipping. The customer is responsible for shipping charges to DOD Tech Canada. Return shipping from DOD Tech Canada to the customer will be free of charge.
Please Note: Warranty Methods
DOD Tech Canada reserves the right to change the method by which DOD Tech Canada may provide warranty service to you, and your DOD Tech Product’s eligibility to receive a particular method of service.
Service Outside of Canada
Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. You may be responsible for shipping and handling charges if the DOD Tech Product cannot be serviced in the country it is in. If you seek service in a country that is not the original country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, DOD Tech Canada may repair or replace DOD Tech Products and parts with comparable DOD Tech Products and parts that comply with local standards.
DOD's 30 Day Guarantee

30 Days Money Back Guarantee


Our 30 Days Money Back Guarantee is only applicable to orders placed through this website.

We stand behind our products and services. If for any reason, you are not completely satisfied with your purchase from DOD Tech Canada, just return the item(s) in new condition within 30 days after delivery for a prompt refund, less shipping and handling charges. No restocking charges, no hassles!

All items must be in new (mint) condition. Returned items cannot show evidence of use or wear, dirt, or blemishes of any kind. Merchandise must be returned in its original packaging and should include all supplied materials, instructions, warranty cards, original accessories, hardware, and any software provided.

From time to time, DOD Tech Canada may offer free promotional items with our products. To receive a full refund on an order that contains a promotional item, all items must be returned. The cost of any promotional items not returned will be deducted from the refund total.

From time to time, DOD Tech Canada may offer product bundles which include promotional items such as gift cards. In order to receive a full refund on a bundle, all items must be returned and the gift card must have retained its full value. In other words, the gift cards cannot have been used. If the gift card has been used, the bundle cannot be returned and DOD Tech Canada will not be able to offer a refund.

We suggest that merchandise be securely packaged and insured for the full retail value, as DOD Tech Canada is not responsible for lost or damaged packages. Return shipping costs are the responsibility of the customer. If your purchase was made from the DOD Tech Canada print catalog or website, we can locate your proof of purchase with your name and billing address. However, if your purchase was made from one of our retail partners, please contact your place of purchase for return.

Returns should be sent to:
DOD Tech Canada
Attn: Returns Department (RMA# **********)
80 West Beaver Creek Road - Unit #3
Richmond Hill, Ontario, L4B 1H3
Canada

DOD Tech Canada product purchased from an authorized dealer would need to be returned to the location of the original purchase and are subject to the return policies of that location.

We can make this easy with pre-paid UPS return labels. Print your return label from home, take your return box / boxes to any UPS location, and return your order to us without the hassle of paying return costs in advance. We'll deduct return shipping from your refund.

Return shipping costs will be calculated as $9.95 per-order plus any per-item charges published in our website for larger / heavier items.
Does DOD Tech sell refurbished products?
Yes, refurbished products can be purchased from DOD's online store at the following link: Refurbished Products Store Page. All refurbished products come with a 180 day warranty.
Why choose DOD Tech?

Video Quality

DOD’s leading video quality captures more details such as license plates which can affect the outcome of a traffic ticket or collision.

Reliability

Your dash camera has to run continuously to be effective even under tough weather conditions. From frigid winters to sweltering summers, DOD Tech cameras are designed with a wide variety of climates in mind. Our attention to design and detail as well as top-notch QC ensures your camera is working when you need it most.

Support

A one year warranty backed by a full North American team. We also offer customer support over the phone or online.
How do I choose a DOD camera?
To choose the perfect dashcam for your needs, decide on which features you require.

Standard or Rear View Mirror

There are two choices for camera type: standard camera body and rear view mirror. A standard camera can be mounted on your windshield, on your dashboard, or under your rear view mirror with the rear view mirror mount (sold separately).

Rear view mirror models

  • RX400W
  • RX8W
  • RX7W+

Standard body models

  • LS470W+
  • LS470W
  • LS460W
  • LS430W
  • LS370W+
  • LS370W
  • LS360W
  • LS330W
  • CR65W

GPS Functionality

Track your journey with speed and GPS location information with one of our GPS equipped models.
  • LS470W+
  • LS470W
  • LS460W
  • LS430W
  • RX400W
  • RX8W

CPL Filter

A CPL filter eliminates windshield glare and enhances colour saturation at the same time. The filter reduces unwanted reflections to ensure the best video quality and also protects your lens. Capture crystal clear videos with one of our CPL filter capable models.
  • LS470W+
  • LS470W (filter sold separately)
  • LS370W+
  • LS370W (filter sold separately)
Installation & Setup

How is the dashboard camera powered?

The camera is powered using the supplied power adapter. All DOD cameras are powered through the vehicle’s cigarette lighter socket.

Will there be any wires hanging from my dashboard camera?

The supplied 4m (13 ft) DC power adapter cable can be routed and hidden between the gaps in various places such as the vehicle’s headliner and the pillar. For more installation tips and assistance please visit our getting started page for a video tutorial.
Operating your camera

How can I view my recorded videos?

You can view your videos directly on the LCD screen or using the included USB cable, you can connect it directly to your personal computer and view the footage on your monitor.

Can I disable the microphone?

Yes. All DOD cameras have a menu setting to disable audio recording. On newer cameras you can disable the microphone while recording by holding down the mute button (see menu for location).
What is DOD's privacy policy?

Privacy Policy


DOD Tech Canada is committed to protecting your privacy.


This privacy policy describes our practices regarding personal and account information collected through our Web site. In this policy, “personal and account information” means your name, company name, account number, address, telephone number, and e-mail address plus other information that identifies you, including your industry, the number of employees at your company, and purchase history, and “we” and “us” means DOD Tech Canada as well as its affiliated companies.

What information we collect and your privacy:


When you browse our Web site


  • Your IP address. We collect your IP address to measure our Web site traffic and to help provide a relevant shopping experience.
  • Referral Web site. If you come to our Web site via a link, we collect the location of the link that referred you.
  • Browser type. We collect information about the browser you are using to help optimize our Web site for visitors.
  • Navigation on the Web site. We keep track of pages you visit to help provide you with a more personalized shopping experience.

When you make purchases through our Web site


We collect your name, address and payment information to process your order. However, you may provide credit card and purchase order numbers by telephone. We collect information contained in “cookies,” such as your purchases and log in data, to personalize your shopping experience. Your browser must be set to accept cookies if you wish to add items to a shopping cart, PC Builder or our on-line wish list.

When you create an E-Account on our Web site


We collect your user name, password, e-mail address, to protect your account. You can help us ensure your privacy by not sharing your user name or password.

When you submit your e-mail address with dod-tech.ca


When you e-mail product information to a friend or colleague through our Web site, dod-tech.ca collects your e-mail address and the e-mail address of the person to whom you are sending the product information.

When you communicate with us through our Web site we collect your e-mail address and the other information that you provide in order to respond to your communication.

When you enter contests, participate in surveys, or register for other activities on our Web site we collect your name, e-mail address and telephone number, and the other information that is required for entry or participation, which varies depending on the activity.

In any of the situations where we do collect your e-mail address related to customer service, orders, and other such correspondence, we will automatically subscribe you to our weekly newsletters. We may occasionally send you promotional or product information. If you do not wish to receive promotional or product information, you may opt out of future communications by clicking here and unsubscribing to our e-mail subscriptions.

Is my personal or account information used for any other purpose?


We may use your personal and account information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy.

We may also analyze and act upon your personal and account information as part of our standard business practices. We occasionally purchase from third party commercial information such as company size, number of employees and annual sales of other companies. We may use this commercial information along with your personal and account information to customize our offerings to you, as well as for our internal use.

If you become our customer, we may send you periodic updates on important information about our company and services.

Will my personal and account information be provided to any other party?


We restrict access to your personal and account information to those who need access to use it as set forth in this policy. Only authorized DOD Tech Canada personnel are permitted to see your account password.

How do you protect my personal and account information?


We use 128-bit encryption technology and Secure Socket Layers (“SSL”) in all areas where your personal and account information is required. Our Web site is certified by GeoTrust, which verifies that our Web site is authentic and that we use SSL security. To view our GeoTrust certificate, click on the image of the closed lock or the solid key at the bottom of your browser window. Our Web site security information will appear.

In addition, your personal and account information and transaction history are kept behind our firewall on separate servers. All transaction information is processed under encrypted channels, although you may choose un-encrypted processing.

DOD Tech Canada reserves the right to modify this privacy policy from time to time. You should visit our Web site periodically to review any changes.
What is DOD's warranty policy?
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Warranty Policy

DOD Tech Canada warrants its new products to be free from defects resulting from faulty manufacture or faulty components under the following terms and conditions:


I. Warranty Length

For newly purchased, previously unopened DOD Tech Canada products, parts and labour are warranted for one (1) year from the date of purchase, except as noted. Replacement products will be warranted for the remainder of the warranty period or thirty days, whichever is longer. Products sold as Refurbished stock have their own limited warranty.


II. Who Is Protected

This warranty is enforceable only by the original consumer purchaser. Proof of purchase is required for warranty service. DOD Tech Canada will only warranty units purchased from authorized resellers. Please contact us via email (rma@dod-tech.ca) to verify if your product qualifies for warranty.


III. What Is And Is Not Covered

Note that our warranty is not an unconditional guarantee for the length of the 1-year length of the warranty. DOD Tech Canada products are manufactured by DOD Tech Taiwan. But, like any other product, they are not indestructible. Therefore, our warranty does not cover product damage that may result from abuse or mishandling of the products, nor does it cover incidental or consequential damage.


Not Covered By Warranty

  • Any product which has been modified without permission from DOD Tech Canada, or on which the serial number or warranty sticker has been defaced, modified, or removed.
  • Normal wear and tear.
  • Damage, deterioration or malfunction resulting from:
    • Accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification or failure to follow instructions included with the product
    • Repair or attempted repair by anyone not authorized by DOD Tech Canada Inc.
    • Shipping or transport damage (claims must be made with the carrier)
    • Any other cause which does not relate to a product defect.
  • Cases, batteries, accessories or other consumables used with this product.
  • Product not meeting your requirements. It is your responsibility to determine the suitability of this product for your purpose.
  • products purchased through unauthorized resellers/dealers, or products sold by resellers/dealers outside of North America region.
  • Removal or installation charges.
  • Shipping charges.
  • Any incidental charges.


IV. Exclusion Of Damages

DOD Tech Canada's sole obligation and liability under this warranty is limited to the repair or replacement of a defective product at our option. DOD Tech Canada shall not, in any event, be liable for any incidental or consequential damage, including but not limited to damages resulting from interruption of service and loss of business, or for liability in tort relating to this product or resulting from its use or possession.


V. Limitations Of Implied Warranties

There are no other warranties, expressed or implied, including but not limited to those of merchantability or fitness for a particular purpose. The duration of implied warranties is limited to the warranty length specified in Paragraph I.


VI. Local Law And Your Warranty

This warranty gives you specific legal rights. You may also have other rights granted under local law. These rights may vary.


VII. Products purchased from Unauthorized Resellers / Vendors located outside of North America Region / Grey Market Products

DOD Tech Canada is unable to provide any type of support or provide firmware upgrades to any equipment purchased from Unauthorized Resellers, Vendors located outside of the North America Region, or purchases from the grey market. To verify if your product or place of purchase is classified as such, please contact our Sales department (e-mail: sales@dod-tech.ca) or call us at 1888-866-8993


VIII. Products outside warranty period

For all out of warranty products, technical support will be provided on an hourly-rate basis (pre-authorization of a credit card may be required prior to support being provided). In many cases, your Technical Support Representative can remotely diagnose and correct the issue. However, if it is determined the equipment requires factory repair, DOD Tech Canada will issue an RMA (Return Material Authorization) and can generally complete repairs within 14 business days (excluding shipping time). A repair quote will be provided upon request. Out of warranty support can be paid using the attached credit card authorization form. Your options will be discussed with you before any charges are incurred.
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Politique de garantie

DOD Tech Canada garantit ses nouveaux produits d’être sans défauts dus à une fabrication ou à des composants défectueux selon les conditions générales suivantes:


I. Durée de garantie

Pour les produits DOD Tech Canada achetés récemment et non déballés, les pièces et la main-d’œuvre sont garanties un (1) an à partir de la date d’achat, sauf indication contraire. Les produits de remplacement sont garantis le reste de la période de garantie ou trente jours, selon la durée la plus longue. Les produits vendus en tant que stock rénové ont leur propre garantie limitée.


II. Qui est protégé

Cette garantie n’est applicable que par l’acheteur d’origine. Une preuve d’achat est nécessaire pour le service de garantie. DOD Tech Canada ne garantit que les articles achetés auprès de revendeurs autorisés. Veuillez nous contacter par courriel (rma@dod-tech.ca) pour vérifier que votre produit répond aux critères de garantie.


III. Qu’est-ce qui est couvert ou non

Notez que notre garantie n’est pas une garantie inconditionnelle pendant la durée de garantie d’un an. Les produits DOD Tech Canada sont fabriqués par DOD Tech Taiwan. Mais, comme pour tout autre produit, ils ne sont pas indestructibles. Par conséquent, notre garantie ne couvre ni les dommages pouvant être dus à une utilisation abusive ou à un mauvais emploi des produits, ni les dommages accessoires ou indirects.


Non couvert pas la garantie

  • Tout produit ayant été modifié sans la permission de DOD Tech Canada ou sur lequel le numéro de série ou l’autocollant de garantie ont été dégradés, modifiés ou retirés.
  • Usure normale.
  • Dommages, détérioration ou dysfonctionnement dus à:
    • Accident, utilisation abusive ou mauvaise, négligence, incendie, eau, foudre ou autres actes de la nature, modification non autorisée du produit ou non-respect des instructions fournies avec le produit.
    • Réparation ou tentative de réparation par toute personne non autorisée par DOD Tech Canada Inc.
    • Dommages d’expédition ou de transport (les réclamations doivent être faites auprès du transporteur).
    • Toute autre cause qui n’est pas liée à un défaut du produit.
  • Étuis, batteries, accessoires ou autres consommables utilisés avec ce produit.
  • Produit ne répondant pas à vos critères. Il est de votre responsabilité de déterminer l’adéquation du produit à votre usage.
  • Produits achetés à des revendeurs non autorisés ou des produits vendus par des revendeurs en dehors de l’Amérique du Nord.
  • Frais de retrait ou d’installation.
  • Frais d’expédition.
  • Tous frais accessoires.


IV. Exclusion des dommages

Les seules obligation et responsabilité de DOD Tech Canada en vertu de cette garantie sont limitées à la réparation ou au remplacement d’un produit défectueux à notre gré. DOD Tech Canada ne sera en aucun cas responsable de tout dommage accessoire ou indirect, qui inclue mais ne se limite pas aux dommages résultant d’une interruption de service ou de la perte d’activité ou d’une responsabilité délictuelle liée au produit ou résultant de son utilisation ou possession.


V. Limitations des garanties implicites

Il n’existe aucune autre garantie, explicite ou implicite, qui inclue mais ne se limite pas à celles de la qualité marchande ou de l’adéquation à un usage particulier. La durée des garanties implicites est limitée à la durée de garantie spécifiée dans le Paragraphe I.


VI. Droit local et votre garantie

Cette garantie vous donne des droits légaux spécifiques. Vous pouvez aussi avoir d’autres droits accordés en vertu du droit local. Ces droits peuvent varier.


VII. Produits achetés auprès de revendeurs non autorisés / fournisseurs situés à l’extérieur de l’Amérique du Nord / Produits du marché gris

DOD Tech Canada ne peut fournir aucun type de support ou de mise à niveau du micrologiciel à aucun équipement acheté auprès de revendeurs non autorisés, de fournisseurs situés à l’extérieur de l’Amérique du Nord ou provenant du marché gris. Pour vérifier que votre produit ou votre lieu d’achat est classé comme tel, veuillez contacter notre service des ventes (courriel : sales@dod-tech.ca) ou appelez-nous au 1888-866-8993.


VIII. Produits hors période de garantie

Pour tous les produits hors garantie, un support technique vous sera fourni avec un taux horaire (une autorisation préalable d’une carte de crédit peut être nécessaire avant que toute assistance vous soit fournie). Dans de nombreux cas, votre représentant du support technique peut diagnostiquer et corriger le problème à distance. Cependant, s’il est déterminé que l’équipement nécessite une réparation en usine, DOD Tech Canada émettra une autorisation de retour du matériel (RMA) et pourra généralement terminer les réparations d’ici 14 jours ouvrables (à l’exception du délai d’expédition). Un devis de réparation vous sera fourni sur demande. Le support hors garantie peut être payé en utilisant le formulaire d’autorisation de carte de crédit ci-joint. Vos options seront discutées avec vous avant que tous frais ne soient engagés.
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